Privacy Policy

1. Introduction

Who we are:

VeySur Limited, registered office: c/o DoES Liverpool, 1st Floor, The Tapestry, 68-76 Kempston Street, Liverpool, L3 8HL, United Kingdom
Registered in England and Wales, company number: 17297318
Contact: privacy@veysur.com

What this policy covers:

How we collect, use, and protect your personal information
Your privacy rights
How to contact us with questions

Representative:

We value your privacy and your rights as a data subject and have therefore appointed Prighter Group with its local partners as our privacy representative and your point of contact for the following regions:

European Union (EU)

Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). If you want to contact us via our representative, Prighter, or make use of your data subject rights, please visit the following website: https://app.prighter.com/portal/16325015152

EU Data Act Representative:

VEYSUR LIMITED has appointed Prighter Group as its legal representative according to Art 37 Data Act. Prighter Group serves as the addressee for competent authorities, users and other stakeholders in the European Union on all matters related to the Data Act. To contact Prighter Group please visit the digital governance portal with all information on the contact details.

Last updated: 12 August 2026

2. What Information We Collect

When you create an account:

Name and email address
Password (we store a salted hash only; we never store or have access to your actual password)
Company name (if provided)

When you use VeySur:

Survey content you create
Responses you collect from participants
Usage data (features used, login times, project activity)
Device and browser information
IP address and location data

When you pay for a subscription:

Payment card details (processed by Stripe - we don't store card numbers)
Billing address
VAT number (for VAT-registered businesses in the EU/UK)
Transaction history

Cookies and tracking:

Essential cookies (for login and security)
Analytics cookies (to improve our service)
Cookie preferences

3. How We Use Your Information

To provide the service:

Create and manage your account
Host your surveys and collect responses
Process payments and send receipts
Provide customer support

To improve VeySur:

Analyse usage patterns (anonymised)
Fix bugs and add features
Monitor performance and security

To communicate with you:

Send service updates and notifications
Respond to your support requests
Send billing and subscription information
Marketing emails (only with your consent - you can unsubscribe anytime)

Legal obligations:

Comply with laws and regulations
Prevent fraud and abuse
Respond to legal requests

4. Who We Share Information With

Service providers we use:

Stripe (payment processing)
EU data centre provider (data storage and hosting)
Google LLC / Google Analytics (website analytics, marketing and account management sites only)
Zoho Corporation Pvt. Ltd. (customer service email)

We never:

Sell your personal information
Share your data with third parties, except where necessary to provide the service (see the providers listed above)
Use your survey content for our own purposes

When required by law:

Legal requests from authorities
To protect our rights or safety
In connection with a business merger or acquisition (we'll notify you)

5. Survey Participant Privacy

If you collect survey responses:

You are the data controller for participant data. You must:

Provide participants with your own privacy notice
Get proper consent to collect responses
Comply with GDPR and other privacy laws
Respect participant rights (access, deletion, etc.)

What we do:

We process participant data only on your instructions
We provide security measures to protect responses
See our UK DPA or EU DPA for full details

6. How We Protect Your Information

Security measures:

Encryption in transit (HTTPS/TLS)
Encryption at rest for all customer data
Regular security testing and updates
Access controls and authentication

Your responsibilities:

Keep your password secure
Don't share your login credentials
Report suspicious activity to support@veysur.com

No system is 100% secure. We can't guarantee absolute security but we use industry-standard practices.

7. How Long We Keep Information

Active accounts:

We keep your data while your account is active
You can delete data anytime (see Section 9)

After account deletion:

Most data deleted immediately
Some data retained for legal/accounting purposes
Backups deleted within 3 months

Specific retention periods:

Payment records: 7 years (UK tax law requirement)
Fraud prevention (paid accounts only): 4 months after account deletion
- We retain: transaction records, account identifier, email address, IP addresses
- Purpose: Handle chargebacks, payment disputes, and prevent fraud
- Legal basis: Legitimate interests (fraud prevention) and defence of legal claims
- We do NOT retain your survey content or response data for this purpose
Support tickets: 2 years
Usage logs: 12 months

Account status and deletion:

If you delete your account yourself:

You can recover your account within 1 month; after that, it's permanently deleted
Individual projects within your account also get a 1-month restore window by default, but you can choose to permanently delete a project immediately instead

If we terminate your account:

You get 1 month to export your survey data before deletion
You can recover your account within this 1-month period; after that, it's permanently deleted

If your subscription expires or is cancelled:

Your project reverts to the free plan (no deletion)
All your survey data remains accessible
If your resource usage exceeds the free plan's limits, you have 1 month to bring it within those limits before any resources are automatically deleted

If we suspend your account:

We temporarily disable access (for investigation or legal reasons)
Your data is not deleted during suspension
We restore access once the issue is resolved

Survey participant data:

For data you collect from survey participants, see our UK DPA or EU DPA
You control when this data is deleted (you are the data controller)

8. International Data Transfers

Where your data is stored:

Account data (the information needed to provide the Services, e.g. your name, email, and billing details): stored securely in the UK
Project data (your surveys, questions, and responses): always stored within the European Economic Area (EEA), including backups

Transfers outside UK/EU:

We may use some service providers in other countries (e.g., Stripe for payments, Google Analytics for website analytics)
We use adequacy decisions or Standard Contractual Clauses for any non-EU transfers
Your data is protected to UK and EU GDPR standards

9. Your Privacy Rights

You have the right to:

Access: Get a copy of your personal data Rectification: Correct inaccurate information Deletion: Delete your account and data (see exceptions below) Portability: Export your data in a standard format Restrict processing: Limit how we use your data Object: Object to certain processing activities Withdraw consent: Stop marketing emails or optional processing

How to exercise your rights:

You can submit a privacy request (e.g. access, deletion, or portability) through either channel below; both reach us and are handled to the same standard:

Our EU representative's portal (fastest): https://app.prighter.com/portal/16325015152
Email: privacy@veysur.com
Use account settings for most requests
We'll respond within 1 month

Exceptions to deletion:

We may need to keep some data for:

Legal obligations: Tax records (7 years), court orders, regulatory requirements
Fraud prevention: Transaction records for 4 months after account deletion (paid accounts only)
Legal claims: Data needed for ongoing disputes or investigations
Completing transactions: In-progress payments or refunds

If a legal obligation prevents us from deleting your data immediately, we will:

Notify you (unless prohibited by law)
Only use the data for the required legal purpose
Delete it once the legal obligation is lifted

Complaints: Contact the ICO (UK) or your local data protection authority if you're unhappy with how we handle your data.

10. Cookies

What cookies we use:

Essential cookies (required):

Authentication and session management
Security features
Load balancing

Analytics cookies (optional):

Google Analytics
Usage patterns and feature adoption
Performance monitoring

How to control cookies:

Browser settings can block cookies
Cookie preference centre: accessible via the link in the footer of www.veysur.com and account.veysur.com
Note: Blocking essential cookies will prevent login

11. Third-Party Links

Our service may link to third-party websites or services. We're not responsible for their privacy practices. Read their privacy policies before sharing information.

12. Children's Privacy

VeySur is not intended for users under 18. We don't knowingly collect information from children. If you believe a child has provided us with information, contact privacy@veysur.com and we'll delete it.

13. Changes to This Policy

When we update this policy:

We'll post the new version on our website
Email you about material changes
Give you 1 month's notice before changes take effect

Continuing to use VeySur means you accept the updated policy. If you don't agree, you can close your account.

14. Contact Us

For privacy questions or requests:

Email: privacy@veysur.com Address: VeySur Limited, c/o DoES Liverpool, 1st Floor, The Tapestry, 68-76 Kempston Street, Liverpool, L3 8HL

Data Protection Officer: VeySur Limited does not currently have a designated Data Protection Officer. Privacy questions and requests should be directed to privacy@veysur.com.

Supervisory authority: Information Commissioner's Office (ICO) Website: ico.org.uk Registration reference: ZC200178

Exercise your rights via our EU representative: Visit our Trust Center: https://app.prighter.com/portal/16325015152

Company Details: VeySur Limited Registered in England and Wales: 17297318 Registered office: VeySur Limited, c/o DoES Liverpool, 1st Floor, The Tapestry, 68-76 Kempston Street, Liverpool, L3 8HL