Frequently asked questions
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Getting started
What is VeySur?▸
VeySur is an online survey platform that lets you create, distribute, and analyse surveys. It supports multiple question types, branching logic, and multi-language surveys.
How do I create my first survey?▸
Sign in to your account, click 'New survey' from the dashboard, and use the survey editor to add questions. When you're ready, publish the survey and share the link with your participants.
Do I need to install anything?▸
No. VeySur is entirely web-based. You just need a modern browser to create and manage surveys, and participants need no account or installation to complete them.
Surveys and questions
What question types are supported?▸
VeySur supports multiple choice, single choice, free text, rating scales, matrix/grid questions, date pickers, and more.
Can I add skip logic or branching?▸
Yes. You can configure conditional logic on questions and groups so participants are routed to different parts of the survey based on their answers.
Is there a limit on the number of questions?▸
There is no hard limit on questions per survey. Very long surveys may affect completion rates, so we recommend keeping surveys focused.
Can I translate my survey into multiple languages?▸
Yes. VeySur has built-in internationalisation support. You can add translations for all question text, answer options, and UI labels so participants see the survey in their preferred language.
Responses and data
Where is my response data stored?▸
Response data is stored securely on VeySur's servers. You can export your data at any time in CSV or JSON format from the survey results page.
Can participants save and continue later?▸
Yes, partial responses are saved, allowing participants to return and complete the survey using the same link.
How do I unpublish a survey?▸
Open the survey in the editor, click the 'Manage publication' icon (the globe), and click 'Unpublish'. Participants who visit the link will see a closed message instead of the survey.
Account and billing
Is VeySur free to use?▸
VeySur offers a free plan with core features. Paid plans unlock higher response limits, advanced logic, and priority support. See the Pricing page for details.
How is the response limit calculated?▸
A response counts towards your plan's limit as soon as a participant answers their first question, whether or not they go on to complete the survey. Usage accumulates over your current billing period and resets at the start of the next one. Responses added manually by your team or imported from another tool do not count towards the limit.
Can I change my plan at any time?▸
Yes. You can upgrade or downgrade your plan from the billing section of your account settings. Upgrades take effect immediately and are billed at the new plan rate. You will receive a pro-rata refund for any unused days remaining in your current billing period. Downgrades and cancellations take effect at the end of your billing period.
How do I cancel my subscription?▸
Go to Account settings → Billing and click 'Cancel subscription'. Your plan remains active until the end of the current billing period.
Why does my VAT number have to match my billing address country?▸
A VAT number is only valid for claiming the reverse-charge exemption if it is registered in the same country as your billing address. If the two do not match, checkout is blocked until you correct either field.
Why was my payment declined even though my card is valid?▸
For UK and EU purchases, VAT liability is based on your billing address country. If the country that issued your card does not match your billing address country, the payment is blocked. Update your billing address to match your card, or use a card issued in the same country.
Privacy and security
Is participant data kept private?▸
Yes. Response data is only accessible to the survey owner and authorised team members.
Can I run anonymous surveys?▸
Yes. By default surveys do not collect participant identity. You can optionally require login or collect email addresses if your use case requires it.
Is VeySur GDPR compliant?▸
Yes. VeySur is compliant with both EU and UK GDPR. We are headquartered in the UK.
Is VeySur DSA compliant?▸
Yes. VeySur complies with the EU Digital Services Act (DSA).
Is VeySur EU Data Act compliant?▸
Yes. VeySur complies with the EU Data Act.
Can I show a data policy to participants?▸
Yes. A data policy can be configured at both the project level and the individual survey level, giving you flexibility over where and how it appears.
Can I show terms and conditions to participants?▸
Yes. Terms and conditions can be configured at both the project level and the individual survey level.
Is my survey data encrypted?▸
Yes. VeySur uses encryption at rest, meaning data is encrypted when stored and only decrypted at the moment it is accessed.